CELL PHONE REPAIRS LIMITED guarantees that all pre-owned mobile handsets comply fully with the statutory standards established by the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Full refund or exchange if customer is not 100% satisfied upon delivery.
Protects logic boards, display digitizers, sensors, cameras, and audio chips.
Free battery replacement if capacity degrades below 80% within 6 months.
| Stage | Customer Action | Cell Phone Repairs Action | Standard SLA |
|---|---|---|---|
| Stage 1: RMA Request | Submit order reference & IMEI via email or telephone (+44 1865 778 920) | Issue return authorization & prepaid Royal Mail QR barcode | < 2 Business Hours |
| Stage 2: Device Inbound | Hand package at any local UK Post Office or drop at Oxford shop | Track insured inbound parcel directly to our Oxford diagnostic facility | 24 Hours (Tracked 24) |
| Stage 3: Bench Diagnostic | No action needed | Comprehensive 70-point testing to verify fault origin | < 24 Hours upon arrival |
| Stage 4: Settlement | Choose preferred resolution (Replacement or refund) | Dispatch Grade A replacement unit or disburse full refund | Same-Day Processing |
35 Upper Barr, Templar Square,
Oxford, Oxfordshire, OX4 3UX, United Kingdom
Email: support@cellphonerepairs-uk.pages.dev
Opening Hours: Mon - Sat 09:00 - 18:00